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Consumer Directed Care - What Does Service Management Involve?

Medicine EncyclopediaAging Healthy - Part 1Consumer Directed Care - Which Services Do Consumers Direct?, What Does Service Management Involve?, History Of And Trends Toward Consumer-directed Care

What does service management involve?

Managing home care services involves many responsibilities. These include, but are not limited to: recruiting, screening, interviewing, hiring, scheduling, training, supervising, paying, withholding taxes, providing performance feedback to workers and, if necessary, firing workers. Other tasks that may be associated with service management include conflict resolution and self-advocacy. Many consumer-directed care programs allow consumers to select surrogates or authorized representatives such as family members or friends to handle these responsibilities on their behalf, and some programs provide support and assistance with these tasks for consumers (Flanagan and Green).

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